ACCOUNTABILITY MECHANISM
Our commitment to transparency
ANANDO is committed to the highest standards of accountability and transparency. We have established multiple mechanisms to ensure that our stakeholders, especially the communities we serve, can raise concerns, provide feedback, and seek redress.ANANDO upholds its key accountability commitments through the following practices:• All humanitarian and development assistance we provide is free of charge. No sexual favour, payment or other benefit may be requested or accepted in exchange for assistance.• We maintain a zero-tolerance policy on sexual exploitation and abuse (SEA) by our staff, volunteers and partners.• All staff, volunteers and partners must report any incident or suspicion of SEA through our established reporting channels. Community members can also report concerns confidentially through our complaint and feedback mechanism.
SUBMIT A REPORTHow It Works
Submit
File a concern through our secure online form, email, or in writing.
Review
Our designated team reviews and investigates within 5–30 working days.
Resolution
You receive a written response and corrective action is taken as needed.
Policies & Procedures
We maintain an open-door feedback system at all project sites. Community members can provide feedback through suggestion boxes, community meetings, designated focal points, or via our toll-free helpline. All feedback is logged, reviewed within 72 hours, and acted upon within 14 working days.